At Backyard Retreat, our goal is for you to look no further than your own backyard for the perfect getaway.
Our family run business was founded with one simple goal in mind…to offer the best, Canadian-made products on the market today. We are proud suppliers of Canada’s leading brands of hot tubs, swim spas, swimming pools, patio furniture, BBQ’s and outdoor living products.
Our innovative products and designs will add new dimensions to your home for many years of enjoyment with your family and friends.
With every project, we strive to meet and exceed our customers' expectations. We take pride in building strong and lasting relationships with each one of our clients.
We’re involved in every aspect of the day-to-day operation and always available to answer your questions or resolve your concerns. We are pleased to always be available to service our customers' needs efficiently and effectively.
Our Mission: To be your first and only choice for all your backyard leisure needs.
Our Commitment to you:
- To provide you with exceptional personal service:With over 20 years of combined experience in the outdoor leisure industry, there are not many things we haven't seen. And if we can help you, we will source out and refer you to someone who can.
- To be available when you need us:It's nice to know someone cares enough about you to be available when you need them. That's why we are open 7 days a week, all year-round, so we are available when you are.
- To make sure you are completely satisfied with your purchase:If you have any problems or concerns with your purchase, please let us know and we will do everything we possibly can to make it right for you
We are an accredited business of the Better Business Bureau and a member of the Pool & Hot Tub Council of Canada, abiding by a code of ethics and industry guidelines for the highest standards of workmanship and service. We are fully insured with liability and workers compensation to protect the consumer and our staff.
Our staff of part-time and full-time employees are available 7 days a week to build a long-standing relationship with you, the customer.
Our ongoing customer satisfaction commitment continues today our two convenient retail store locations in Oakville and Milton.
We hope you enjoy the experience of working with our talented, friendly and knowledgeable team. Let us prove to you that there is a difference. It's worth the trip to come and see the team at Backyard Retreat.