The two fellows who came to install the hot tub were very friendly. They worked closely with my electrician and the hot tub was installed very quickly. However, it would have been good customer service if someone from the store would have made an effort to phone me and ask if everything went well with the delivery and install.
Fantastic team to work with from beginning to end!!!!!
DAVID AND JULIE O
Will was great
The crew at BRH&L is awesome! From the time we walked in the door, till the delivery guys came to our home. I live a few hours away and the delivery time was right on! Since the delivery and hookup, we have been in it everyday!
Great place Will Joki is the best and goes out of his way to help others.
I don't usually write reviews but the customer service at Backyard Retreat is amazing and this review is well deserved. I am beyond happy with my backyard design which includes pool, landscaping and patio furniture. Preston was always quick…
Amazing Service, Amazing Staff! Thank you Will and the entire team for making our dream of owning a hot tub in Toronto possible and painless. It's been 3 weeks and I truly feel like I have my own oasis in my own backyard! If you are from …
Great experience at this place. Helpful, service oriented and not pushy. Great communication after purchase to let us know products had arrived. Will purchase from this well run business again.
great service & quality products.
Great guys to work with. Very professional!!
Very knowledgable, took the time to explain & make sure I was getting the right hot tub. Ask for Björn or Nick, highly recommend them. 10+
We just bought our swim spa this weekend. We shopped around but what brought us back was phenominal customer service and knowledge Will gave us. Can't wait to enjoy our swim spa this spring .
Had the most incredible experience with Will. He was attentive. Knowledgable. Not pushy. Customer service was outstanding. Have yet to receive our new tub so can only comment on the shopping experience which was amazing.
Our lives were empty, our backyard was empty....
Now, after visiting backyard retreat on a cold March day...we were "just looking"...
Currently the proud owners of a new hot tub! Was it the sales pitch? Maybe....Will was ok....(pretty …
Hi Trish! Thank you so much for your kind words. We appreciate your business! Hope you are enjoying your very own Backyard Retreat! BTW Will is alright...no...he's great!
I bought a Serenity 5000 hot tub last year from BJ and Nick. Both are very helpful and knowledgeable on their products. The delivery also went perfect with no issues. I do recommend Backyard Retreat for anyone looking for any additions to …
5 stars, 2 thumbs up, round of applause! I am extremely pleased with the quality of our new sofa and chairs. The service was great and your staff was very helpful. The atmosphere in your store is very relaxing and I felt that your staff …